August 19, 2021
Apple Card Customers Rank Goldman Sachs and Apple Card # 1 in Customer Satisfaction Among Mid-Size Credit Card Segment, According to JD Power
The Apple Card, created by Apple, is the only card issued by Goldman Sachs, which ranked number one in the mid-size credit card segment in the 2021 JD Power U.S. Credit Card Satisfaction Survey.SM and received a record score of 864.1 Apple Card and issuer Goldman Sachs also ranked top in the mid-size credit card segment in all categories studied, including interaction, credit card terms, communication, benefits and services. , rewards and key moments.
“It’s exciting to be recognized with this first victory for JD Power, just two years after the launch of the Apple card in 2019 and the first time it was included in this study,” said Jennifer Bailey, vice -President of Apple Pay at Apple. “We designed Apple Card to help our customers lead healthier financial lives, so it’s incredibly meaningful to see our customers appreciate this. To be recognized as the leader in this category this year is an honor, and we look forward to continuing to provide this product, service and support with our award-winning issuer as Apple Card expands to more and more customers across. United States.
“Nothing energizes us more than the claim that we provide a simple, transparent product that delivers value and that customers love,” said Harit Talwar, President of Goldman Sachs, Consumer Business. “Creating this experience with Apple has been incredibly rewarding, and we are committed to continuing to provide top-notch service to our customers. It takes a village, and I’m grateful to my colleagues at Goldman Sachs, the Apple teams, and all of our partners who have helped us be number 1 in customer satisfaction in the US credit card industry.
Apple Card disrupted the credit card industry when it was launched in 2019 as the first credit card designed for iPhone. Designed with the financial health of customers in mind, Apple Card is a no-charge credit card that gives customers a secure and transparent way to manage their finances directly from Apple Wallet on iPhone.2 Apple Card also offers Daily Cash rewards when customers spend online or in-store, including 3% daily cash back on purchases made directly with Apple and some merchants with Apple Pay, and 2% on purchases through Apple Pay.
Earlier this year, Apple extended the great benefits of the Apple Card with the introduction of the Apple Card Family, which allows Apple Card customers to share an Apple Card account with their Family Sharing group and grow together. healthy financial habits. With Apple Card Family, two people 18 years of age or older can become co-owners of the same account, providing the opportunity for both to build credit histories together, gain the flexibility of a combined limit, ensure transparency of everyone’s expenses, share the responsibility of making payments and offer the convenience of a single monthly bill to pay. Additionally, with Apple Card Family, customers can share their Apple Card accounts with up to five participants, including children 13 years of age or older, who can learn to spend responsibly and earn their own Daily Cash on their own. purchases, while offering co-owners transparency and control over their spending. Participants over the age of 18 may also opt for a credit score so that they can start building a credit history.
Apple works with Goldman Sachs Bank USA, Salt Lake City Branch as a bank issuing partner and Mastercard as a network for Apple Card.
The Apple Card is available to eligible applicants in the United States.
JD Power 2021 U.S. Credit Card Satisfaction SurveySM The survey was conducted from September 2020 to June 2021, during which time Goldman Sachs and Apple Card qualified for the mid-sized issuer segment. For more information, please see the JD Power press release at http://www.jdpower.com/pr-id/2021095.
Variable APRs range from 10.99% to 21.99% depending on creditworthiness. Prices as of April 1, 2020.
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