Apple to offer DIY device repairs

Have you ever wanted to try repairing your iPhone at home? From next year you will be able to do so.

Apple has created a self-service repair program, slated to launch in early 2022, that will allow customers to self-repair their devices using genuine Apple tools and parts.

As The Wall Street Journal reported on Wednesday (November 17), the tech giant plans to roll out the program early next year, focusing on some of the most frequently repaired components, such as the display. phone, batteries and cameras, along with other repair options. added later in 2022.

Apple’s move follows a decision by the Federal Trade Commission (FTC) in July – itself encouraged by a White House executive order – that banned electronics makers from banning independent stores from repairing devices. client.

As PYMNTS noted earlier this year, the idea is that these independent companies cannot compete when the big companies are launching products that are not easy to repair or cannot be repaired economically. This lack of choice can inflate repair prices to the point where buying a new product is cheaper than having something fixed.

Read more: FTC votes to restore consumers’ right to redress

While the so-called “right to repair” rule covered a wide range of businesses, the FTC used Apple as an example when it reported on the matter.

For years, the iPhone maker imposed strict rules on independent computer repair shops that wanted to work on their phones, laptops, and other devices, exposing them to random inspections and audits.

Apple said this new repair program would be available first for its newer iPhone models, followed by Mac computers using the company’s M1 chips.

According to the Journal article, Apple says the program is “intended for individual technicians with the knowledge and experience to repair electronic devices,” and that most consumers would still need to see a professional.

People who wish to repair their devices at home will have this right, provided they agree to the terms and conditions which state that their warranties could be void by damaging a device during the repair.

But Gene Munster, technical analyst and managing partner at venture capital firm Loup Ventures, said many people were unlikely to take that route. “Most people don’t want to fix their own phones,” he told the Journal. “This is largely fair for the show and kind of appeases a very small segment of owners. “

He added that Apple was probably aware of the right to repair movement and that the government’s action “may have been the last push to get Apple to do it.”



On: It’s almost time for the holiday shopping season, and nearly 90% of American consumers plan to do at least some of their purchases online, up 13% from 2020. The 2021 Holiday Shopping Outlook, PYMNTS surveyed over 3,600 consumers to find out more about what drives online sales this holiday season and the impact of product availability and personalized rewards on merchant preferences.

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